Return Policy

Thank you for shopping with PHYLLAL.
We hope you love your purchase, but if for any reason you are not completely satisfied, we’re here to help.

1. Return Eligibility

You may request a return within 30 days from the date of purchase.

To be eligible for a return:

• The item must be unused, unwashed, and in its original packaging.

• All original tags and labels must still be attached.

• Only items purchased directly from PHYLLAL (on our official website) are eligible.

• Returns without a valid receipt or order number may be refused.

• PHYLLAL reserves the right to deny returns that do not meet these conditions.

Non-returnable items include:

• Items purchased through third-party retailers.

• Items that have been damaged or altered by the customer.

• Final-sale or clearance items (unless defective).

2. Return For Non-Quality Reasons

If you wish to return an item for personal reasons (e.g., size, preference, or change of mind):

• You are responsible for return shipping costs and any customs duties or taxes incurred during return transit.

• Refunds for non-quality-related returns will cover the product cost only, excluding original shipping fees.

3. Return For Quality Issues

If you received a defective, damaged, or incorrect item, please contact our support team within 7 days of delivery.

Please email [email protected] with:

• Your order number

• Proof of purchase

• Photos or a short video showing the issue

• Your complete shipping address

Once verified, we will provide return or replacement instructions at no additional cost to you.

4. Return Process

1. Contact Us
   Send an email to [email protected] to request a return authorization. Please do not return items without prior approval.

2. Receive Return Instructions
   Our customer service team will review your request and provide the return address and detailed steps.

3. Ship Your Return
   Securely pack your items and ship them using a trackable method. Keep your shipping receipt until your return is confirmed.

4. Processing Time
   Once your return is received, please allow up to 7 business days for inspection and processing.

5. Refunds

• Approved refunds will be issued to your original payment method.

• For PayPal, refunds are typically processed within 3–5 business days.

• For credit or debit card payments, refunds may take 3–15 business days depending on your bank.

• You will receive an email confirmation once your refund is completed.

Please note:
Refunds do not include original shipping costs unless the item was defective or sent in error.

6. Order Changes Or Cancellations

If you wish to change or cancel your order, please contact us within 48 hours of placing it.
Once an order has been processed or shipped, it can no longer be modified or canceled.

To check your order status, please email [email protected] with your order number.

7. Return Address

The return address will be provided via email after your request has been approved.
Please do not send items back to the original shipping address without confirmation.

8. Policy Updates

PHYLLAL reserves the right to modify or update this Return & Refund Policy at any time.
Any changes will take effect immediately upon posting on our website.

📧 Customer Support
For all return, refund, or exchange inquiries, please contact:[email protected]