Shipping Policy
Shipping Policy
Thank you for shopping at PHYLLAL. We are committed to delivering your orders promptly and efficiently.
This Shipping Policy outlines our order processing times, shipping options, costs, tracking details, and other related terms. Please review this information before placing your order.
Shipping Destinations
We ship orders to various destinations worldwide.
For countries outside our current shipping list, please contact our support team at [email protected] for assistance.
Processing Time
All orders are processed within 1–3 business days from the date of purchase.
Orders are not processed or shipped on weekends or holidays. During peak periods or promotional events, processing times may be slightly extended.
We will notify you promptly if your order experiences any unexpected delays.
Shipping Options And Delivery Times
Delivery times are estimates only and may vary based on the destination country, customs clearance, and carrier performance.
Shipping Costs And Free Shipping
Shipping fees are calculated at checkout based on your delivery address and selected shipping method.
✧ Free Shipping Offer
We currently provide free standard shipping on orders over $79 USD (or equivalent in local currency) to selected regions, including the United Kingdom, United States, Canada, Australia, and most EU countries.
Orders below this threshold will incur a standard shipping fee displayed during checkout.
Please note that certain remote areas or islands may be excluded from free shipping promotions due to carrier limitations.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can also track your order status anytime in the “My Account” section of our website.
Please allow up to 24 hours for tracking information to update after shipment confirmation.
Customs, Duties, And Taxes
For international orders, customs and import duties may be applied once the shipment reaches your country.
You, the customer, are responsible for these additional charges.
Please be aware of any customs regulations or import restrictions applicable in your country before placing your order.
Delivery Delays And Unforeseen Circumstances
While we strive to meet our stated delivery times, delays may occasionally occur due to factors beyond our control, including but not limited to:
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Customs clearance processes
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Severe weather conditions
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Public holidays or transportation strikes
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Public health emergencies or epidemic-related restrictions
We appreciate your understanding and patience during such events.
Shipping Delays And Lost Packages
If your package has not arrived within the estimated timeframe, please contact our customer service team at [email protected].
For lost or missing packages, we will assist in opening an investigation with the carrier to resolve the issue as quickly as possible.
Address Changes And Order Modifications
Please double-check your shipping address before confirming your order.
PHYLLAL is not responsible for items shipped to incorrect addresses provided by the customer.
If you need to change your shipping address, contact us at [email protected] as soon as possible.
Changes may not be possible once the order has been processed.
Refused Or Unclaimed Packages
Packages that are refused or left unclaimed may incur return shipping fees.
If your package is returned to us as unclaimed, we will attempt to contact you to arrange reshipment.
Additional shipping charges may apply.
Changes To This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page and take effect immediately upon publication.
We encourage you to review this page periodically to stay informed about any updates.
📧 For any shipping-related questions, please contact us at:[email protected]
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